Masseur doing massage on woman body in the spa salon

Our Policy

Lethbridge Thai massage is not affiliated with any other Thai massage therapy clinic or health center in Canada.

We are a 100% non-sexual, certified, experienced Thai traditional medicine, Thai medical massage, registered massage therapy, and manual osteopathy clinic.

We accept Debit, Cash, Visa, and Master cards

Please schedule your treatments in advance of your visit to Lethbridge Thai Massage & Wellness.

Please continue reading to understand the LETHBRIDGE THAI MASSAGE & WELLNESS clinic policy.

Our Covid-19 Response

Our employees' and patients' safety and comfort are of utmost importance to us.

Do You Direct Bill for Massage Therapy to Insurance Companies?

Yes, We do! Direct billing is a privilege, not a right. Every plan is different, so please make sure that your plan allows direct billing and that you are aware of the extent of your coverage.

Some insurance companies may allow for direct or online billing, depending on your plan options.

Please note: that this depends on your practitioners, so please let us know which insurance company you have benefits with so we can ensure direct billing.

For all insurance, please be prepared to use an alternate form of payment in the case of technical difficulties.

Thank you for your understanding.

See the Bottom of This Page for a Complete List of Insurance Companies.

Registered Massage Therapy and Manual Osteopathy are all designated under the paramedical section. Services provided may be covered by most Extended Health Care plans, and all patients can be provided with the appropriate receipts for submission to their respective insurance company.

To Set-Up Direct Billing, Please Do The Following

  • Let us know when booking the appointment.
  • Bring your Benefits Card (hard copy, in your name).
  • When you arrive, let reception know you are setting up Direct Billing.
  • If the claim is not approved online or is pending, we can submit the claim pay to Insured Member for you to get reimbursed or we will provide the receipt. However, if we cannot submit the claim for you, we will assist you in any way possible to ensure you get reimbursed.
  • Please be prepared to pay for your visits if your insurance provider does not cover your treatments. We are unable to provide you with a credit to be paid for at a later date.
  • We reserve the right to decline to direct bill at any time.

We have changed our schedule to keep minimal people in the waiting room.

Do Thai Massage Therapists Direct Billing?

No, Thai Massage Therapists are not RMTs yet.. But, Registered member with Natural Health Practitioners of Canada (NHPC)/(AON)  for Modality: Thai Massage (D),(S) with the Modality Domains: Energy work based on physical manipulation.

Our Thai Massage Therapist is in the progress of upgrading to an RMT, and Not All of our massage therapists have completed Education in Canada.

Please let us know when you are booking so we can assign an appropriate therapist.

We are Fully licensed for massage in Alberta, Canada. Our Thai Massage Therapist services provided may be covered by some private health insurance plans.

To request coverage for additional holistic health practices in your employee health benefits plan.

Please download the THAI MASSAGE REQUEST COVERAGE LETTER and attach it to an email message. Sign the email as you normally would in a professional capacity. A.S.E.B.P. employees must submit their request by email to [email protected], while all other clients should send it to their plan administrator.

Online Refunds

Any online refunds are subject to A convenience  fees and can only be refunded to the purchaser.

Each transaction costs 2.9%+35 cents and clinic administrator fees. We advise you to use the service or any service purchase! It may be returned for store credit in the form of a gift card. If applicable.

No Cash Refunds are Available.

Call Your Insurance Company To Confirm Their Requirements.
Insurances Provider Contact Information.

Specialty Insurance Direct Billing Is Also Available To

  • Members of the R.C.M.P.
  • Veterans Affairs Canada

Can You Tell Me How Much Coverage I Have?

Unfortunately, no. Insurance companies keep that information confidential due to the privacy act. You can easily check that information by calling your insurance company, checking their website, or asking your employer.

Happy woman on the sunset in nature in summer with open hands

Booking and Cancellation Policy

Your appointment will be confirmed right away after you make a booking. A 24-hour rescheduling notice is required for all services. Rescheduling of appointments is subject to space availability. Any cancellation with less than 24-hour notice will incur a $40 cancellation fee.

100% Charge Will Be Imposed For "No Show."

We always do our best to find a replacement for your booking, and we usually will not charge you if we can fill your appointment.

Booking: We request a credit card or gift certificate to confirm your booking.

Holding bookings: we will not hold appointments until a credit card or gift certificate number has been given.

Credit Cards: your credit card information is kept secure at all times.

Pre-authorization: we may preauthorize an amount on your credit card prior to your appointment. It could be up to the amount of the service you have booked.

Invalid information: we reserve the right to cancel your appointment if the credit card information given is not valid or the card has a problem with the bank. We will do our best to contact you if this happens.

If you have any questions, our staff will be more than happy to address all your questions and concerns.

New Rates

Hello Lethbridge Community

We want to express our sincerest gratitude for all the support! Our practices would not be the same without you, and our space only feels like home because of everyone we get to share it with.

To keep up with industry standards and the rise in inflation, we've made the difficult decision to increase our rates.

Effective January 1, 2023

Prices are exclusive of tax if tax is applicable.

Prices are subject to change.

Massage Session

We do not cut time off for the therapist's time to assess the client. We will do it during the session. Therapists will change the sheets and write notes in the client's file after finishing the session. As soon as the therapist starts, the clock will start. Please don't be late for your appointment.

We offer complimentary warm towels and herbal tea in a to-go cup. It helps you to refresh and increase your hydration. - no extra cost!

We are the only massage clinic in Lethbridge using the traditional Thai "Herbal compress, Generation to Generation Recipe" handmade from 100% organic herbs. This treatment helps relieve stress and fatigue, plus improves emotional and physical well-being.

We only use organic, high-quality massage oil that is safe for all skin types and provides many additional health benefits.

Physical therapist massaging shoulder region

Late Arrival Policy

Patients are asked to arrive at their appointments before their scheduled appointment time. New patients are to arrive 15 minutes before their scheduled appointment time. Established patients are to arrive 5 minutes before their scheduled appointment time. This allows enough time for the registration process to be completed before the appointment.

A grace period of 5 minutes will be permitted for unforeseen delays a patient may encounter while traveling to the clinic location for their appointment. If a patient arrives more than 10 minutes late for their appointment, the patient will be given the option of either seeing a therapist in the shortened treatment time. In the interest of our patient, if you arrive late, your massage will still end at the scheduled time for the full rate applicable.

We ask that if you bring children into the Clinic, to please try to keep their voices down as much as possible out of respect for clients receiving treatments behind closed doors. The Clinic is very small, and sound travels everywhere, so you may also be asked to lower your voice and to turn your cell phone off or to 'vibrate' while in the Clinic. We thank you for especially lowering your voice in the entrance and reception lounge areas.

Parking Notice

We provide free parking. Please park in spots designated for Lethbridge Thai Massage .

Documentation Request

The requested party will be billed by us for the production of these records. However, producing records is directly related to staff time, cost of copies, and mailing costs.

Thai Products

We want to make sure that you love using the products you purchase! Any unused/unopened products/items may be returned for store credit in the form of a gift card. You may exchange any unopened/unused product for a different one if applicable. Any exchanges or returns for store credit must be done within 30 days of purchase and with the original purchase receipt.

Gift Certificate

Terms & Conditions
Gift certificates are non-refundable and have no cash value. Please present your gift certificate or Email order confirmation in advance of treatment and confirm your gift certificate at the time of booking.

All gift certificates DO NOT EXPIRE! after purchase.

Gift certificates do not include GST in the amount, GST is applied when the gift certificate is redeem.

When you purchase A Gift Card online You Accept Our Terms & Conditions

Hands above head turned sunset

If you need any further information or want to give your feedback, don't hesitate to contact us.