A woman is getting her back massage in the spa.

Our Policy

Lethbridge Thai Massage & Wellness is not affiliated with any other Asian, Thai massage, or any other Massage business in the city of Lethbridge, province of Alberta and the country of Canada.
We are a 100% non-sexual, certified, experienced Thai traditional medicine, Thai medical massage, registered massage therapy, and manual osteopathy clinic.

We accept Debit, Cash, Visa, and Master cards

Please schedule your treatments in advance of your visit to Lethbridge Thai Massage & Wellness.

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Please continue reading to understand the LETHBRIDGE THAI MASSAGE & WELLNESS clinic policy.

Our Covid-19 Response

Our employees' and patients' safety and comfort are of utmost importance to us.

Do You Direct Bill for Massage Therapy ,And Osteopathy to Insurance Companies?

Yes, We do! Direct billing is for your Convenience not a privilege or a right.

Every plan is different, so please make sure that your plan allows direct billing and that you are aware of the extent of your coverage.

Some insurance companies may allow for direct or online billing, depending on your plan options.

Please note: that this depends on your practitioners, so please let us know which insurance company you have benefits with so we can ensure direct billing.

For all insurance, please be prepared to use an alternate form of payment in the case of technical difficulties.

Thank you for your understanding.

See the Bottom of This Page for a Complete List of Insurance Companies.

Manual Osteopathy is all designated under the paramedical section. Services provided may be covered by most Extended Health Care plans, now offering eClaims to direct bills to insurers on behalf of our patients.

To Set-Up Direct Billing, Please Do The Following

  • Let us know when booking the appointment.
  • Bring your Benefits Card (hard copy, in your name).
  • When you arrive, let reception know you are setting up Direct Billing.
  • If the claim is not approved online or is pending, we can submit the claim pay to Insured Member for you to get reimbursed or we will provide the receipt. However, if we cannot submit the claim for you, we will assist you in any way possible to ensure you get reimbursed.
  • Please be prepared to pay for your visits if your insurance provider does not cover your treatments. We are unable to provide you with a credit to be paid for at a later date.
  • We reserve the right to decline to direct bill at any time.

We have changed our schedule to keep minimal people in the waiting room.

Are Thai Massage Therapists licensed for massage in Alberta?

Yes, Thai Massage Therapists are Registered members with Natural Health Practitioners of Canada (NHPC) or (AON)  for Modality: Thai Massage (D),(S) with the Modality Domains: Energy work based on physical manipulation.

Our Thai Massage Therapists Have Completed Education In Thailand For Medical Massage, Applied Thai Traditional Medicine, and are In the Process of upgrading to an RMT in Canada.

Please let us know when you are booking so we can assign an appropriate therapist.

We are licensed for Thai massage in Alberta, Canada. Our Thai Massage Therapist services provided may be covered by some private health insurance plans. Clients can maybe claim a Thai Massage service if you have a wellness or health spending account.

To request coverage for additional holistic health practices in your employee health benefits plan.

Please download the THAI MASSAGE REQUEST COVERAGE LETTER and attach it to an email message. Sign the email as you normally would in a professional capacity. A.S.E.B.P. employees must submit their request by email to [email protected], while all other clients should send it to their plan administrator.

Online Refunds

Any online refunds are subject to A convenience  fees and can only be refunded to the purchaser.

Each transaction costs 3.5%+45 cents and clinic administrator fees. We advise you to use the service or any service purchase! It may be returned for store credit in the form of a gift card. If applicable.

No Cash Refunds are Available.

Call Your Insurance Company To Confirm Their Requirements.
Insurances Provider Contact Information.

Specialty Insurance Direct Billing Is Also Available To

  • Members of the R.C.M.P.
  • Veterans Affairs Canada

Can You Tell Me How Much Coverage I Have?

Unfortunately, no. Insurance companies keep that information confidential due to the privacy act. You can easily check that information by calling your insurance company, checking their website, or asking your employer.

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Booking and Cancellation Policy

Your appointment will be confirmed right away after you make a booking. A 24-hour rescheduling notice is required for all services. Rescheduling of appointments is subject to space availability. 100% Charge Will Be Imposed For "No Show."

We always do our best to find a replacement for your booking, and we usually will not charge you if we can fill your appointment.

Booking: We request a credit card or gift certificate to confirm your booking.

Holding bookings: we will not hold appointments until a credit card or gift certificate number has been given.

Credit Cards: your credit card information is kept secure at all times.

Invalid information: we reserve the right to cancel your appointment if the credit card information given is not valid or the card has a problem with the bank.We will do our best to contact you if this happens.

If you don’t receive our confirmation email or text reminder it means that you do not have an appointment with us.

If you have any questions, our staff will be more than happy to address all your questions and concerns.

Questions? Get answers

How to book your appointment

Booking with us is convenient and hassle-free. You can easily schedule your appointment online or by phone. If booking by phone, please have the following information ready: your preferred date and time, the number of people, and the type of massage you desire.

Please be aware that Apple is currently not accepting new clients, but you can contact us to be placed on her waitlist. Rest assured, our skilled staff is available to meet your needs and provide exceptional service.

For couples interested in a side-by-side massage experience, please note that this option is not available for online booking. Kindly call our clinic at (587) 425-0074 to arrange your couples massage.

Please remember that prices listed are exclusive of tax, where applicable, and are subject to change. We strive to provide transparent and reliable service to ensure your complete satisfaction with every visit.

Questions? Get answers

Massage Session

At our clinic, we prioritize your time and comfort. Instead of cutting into your therapy session, we efficiently handle Client Consent, Case History, Assessment, and Home Care tasks during your appointment. Our therapists seamlessly manage changing sheets and documenting notes post-session, ensuring a smooth experience for you. Punctuality is key, as the clock starts when your session begins.

As part of our commitment to your well-being, we provide complimentary warm towels and herbal tea in convenient to-go cups, enhancing your refreshment and hydration at no extra cost. Additionally, we take pride in offering a unique experience with our exclusive use of the traditional Thai "Herbal compress, Generation to Generation Recipe." Crafted from 100% organic herbs, this treatment not only alleviates stress and fatigue but also enhances emotional and physical well-being.

Furthermore, we exclusively use organic, high-quality massage oil suitable for all skin types, boasting numerous health benefits. Your comfort, satisfaction, and holistic wellness are our top priorities at every visit.

A person getting a massage from someone else

Late Arrival Policy

Patients are asked to arrive at their appointments before their scheduled appointment time. New patients are to arrive 15 minutes before their scheduled appointment time. Established patients are to arrive 5 minutes before their scheduled appointment time. This allows enough time for the registration process to be completed before the appointment.

A grace period of 5 minutes will be permitted for unforeseen delays a patient may encounter while traveling to the clinic location for their appointment. If a patient arrives more than 10 minutes late for their appointment, the patient will be given the option of either seeing a therapist in the shortened treatment time. In the interest of our patient, if you arrive late, your massage will still end at the scheduled time for the full rate applicable.

We ask that if you bring children into the Clinic, to please try to keep their voices down as much as possible out of respect for clients receiving treatments behind closed doors. The Clinic is very small, and sound travels everywhere, so you may also be asked to lower your voice and to turn your cell phone off or to 'vibrate' while in the Clinic. We thank you for especially lowering your voice in the entrance and reception lounge areas.

Parking Notice

We provide free parking. Please park in spots designated for Lethbridge Thai Massage .

Documentation Request

The requested party will be billed by us for the production of these records. However, producing records is directly related to staff time, cost of copies, and mailing costs.

Thai Products

We want to make sure that you love using the products you purchase! Any unused/unopened products/items may be returned for store credit in the form of a gift card. You may exchange any unopened/unused product for a different one if applicable. Any exchanges or returns for store credit must be done within 30 days of purchase and with the original purchase receipt.

Gift Certificate

Terms & Conditions
Gift certificates are non-refundable and have no cash value. Please present your gift certificate or Email order confirmation in advance of treatment and confirm your gift certificate at the time of booking.

All gift certificates DO NOT EXPIRE! after purchase.

Gift certificates do not include GST in the amount, GST is applied when the gift certificate is redeem.

Gift certificates are a form of Pre-paid service, and are not billable to insurance companies.

When you purchase A Gift Card online You Accept Our Terms & Conditions

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Schedule Your Next Appointment Today

We take pride in making a booking with us simple and efficient. The only bookings we can't do online are couples massages.

Please call the clinic at +1 (587) 425-0074 to schedule your couples massage today.

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If you need any further information or want to give your feedback, don't hesitate to contact us.

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